Question 1

Which platforms does LightXtreme VPN cover?

Accepted Answer

Here is the route to take: Windows, macOS, Android and iOS are covered. The app runs on Windows PCs, Macs, Android phones and tablets, and on iPhones and iPads.

Question 2

Routing modes explained

Accepted Answer

Here is the route to take:

Network conditions differ from one region to the next. Choose the line that matches where you are heading, whether that is a website or a game, and favour the one with the lower delay.

Turn global mode off and go back to smart mode.

Global mode: all traffic goes through the proxy

On desktop:

Smart mode: uses preset site rules and proxies only the sites that need it

Global mode: all computer traffic goes through the proxy

Question 3

Which node is the fastest?

Accepted Answer

Here is the route to take: Here is the route to take: Every region behaves a little differently. Pick the line that matches the region you want to reach — the site or the game — and prefer the one with lower latency.

Question 4

Is there a data limit? Does LightXtreme VPN mean I stop using mobile data?

Accepted Answer

Here is the route to take: Here is the route to take: There is no data ceiling on LightXtreme VPN. Note that if your device has no internet connection of its own, no VPN app can work either.

Question 5

Local sites and apps feel slower after I turn the accelerator on — what should I do?

Accepted Answer

Here is the route to take: Here is the route to take: Switch global mode off and put smart mode back on.

Question 6

Is LightXtreme VPN secure?

Accepted Answer

Here is the route to take:

Plainly put: yes, LightXtreme VPN is secure.

Here is where the protection comes from:

1. Strong encryption and secure protocols: AES-256-GCM with Shadowsocks, Vless and WireGuard secures LightXtreme VPN traffic.

2. Privacy and anonymity: your genuine IP address is replaced by a virtual one, and what you browse is not written down.

3. Anti-surveillance and geo-unblocking: LightXtreme VPN keeps your movements private and lets you reach otherwise blocked content.

Question 7

How do I fix 'cannot connect', unstable connections, or no internet after connecting?

Accepted Answer

Here is the route to take: 1. Inspect antivirus and firewall settings: some security packages interrupt VPN connections, so pause them briefly and connect again.

Question 8

How can I verify that my real IP is hidden?

Accepted Answer

Here is the route to take:

Verify that your real IP is hidden this way:

1. Keep a note of your current IP: before connecting, open a browser and search your IP address, then use it as the baseline for comparison.

Question 9

Are there other official websites or authorised stores for LightXtreme VPN?

Accepted Answer

Here is the route to take:

If you want the authentic LightXtreme VPN, please download it only from these official channels:

1. The official website: https://lightxtremevpn.com/

2. Our Google Play page: https://play.google.com/store

3. Our App Store page: https://apps.apple.com/app

Websites that present themselves as LightXtreme VPN should be ignored.

In addition, our team actively protects current and long-time users by reporting and removing counterfeit copies on app stores.

We also encourage you to report impersonating apps to our official email ([email protected]).

Question 10

Most nodes show red after I connect — why?

Accepted Answer

Here is the route to take:

1. Open LightXtreme VPN, then go to My > Settings > VPN settings.

2. Locate the dedicated line forwarding option and enable it

3. Restart the app for the setting to take effect.

Question 11

How do I sign out a device in LightXtreme VPN?

Accepted Answer

Here is the route to take: 1. Tap the person icon at the foot of the home screen to bring up My account. 2. Head into My devices and remove the device you no longer want,

Question 12

How do I delete my LightXtreme VPN account?

Accepted Answer

Here is the route to take: Tap the person icon at the foot of the home screen, open My account and choose Delete account to erase your information.

Question 13

The free membership giveaway in the app will not let me claim it

Accepted Answer

Here is the route to take: Slots are assigned in a random way, similar to a draw,

Question 14

Which payment methods are supported?

Accepted Answer

Here is the route to take: Here is the route to take: Alipay, WeChat Pay, UnionPay, credit cards, PayPal, Google Play and Stripe are all supported.

Question 15

Is LightXtreme VPN a free VPN?

Accepted Answer

Here is the route to take:

LightXtreme VPN runs as a membership service

The conditions are these:

For any LightXtreme VPN user:

On your very first download and install of the app, the system registers you on the spot and provides a 30-minute free trial

Other routes to a longer free trial:

Use a special agent referral code and 1-3 days of trial time is yours

To every subscriber:

Each subscription is covered by a 30-day money-back guarantee.

Question 16

Can I share my account with someone else?

Accepted Answer

Here is the route to take: Standard accounts are capped at a certain number of devices, a limit kept for your own security

Question 17

What does the device count mean?

Accepted Answer

Here is the route to take: The number in question is how many devices may be online at once

Question 18

I forgot my LightXtreme VPN account or password

Accepted Answer

Here is the route to take: 1. Tap the My icon at the foot of the home screen 2. If your VPN password is forgotten, tap Forgot password

Question 19

I have paid but my VIP membership has not activated

Accepted Answer

Here is the route to take:

1. If PayPal was your payment method and the membership

2. If the subscription was made through iTunes, first confirm that you

3. For payments made with Alipay, UnionPay, Google Pay or any other

Question 20

Can I get a refund after paying?

Accepted Answer

Here is the route to take: Subscribers who came through Google Play / iOS get a 7-day free Money paid through a third-party method is not refundable at the

Question 21

VPN settings options

Accepted Answer

Here is the route to take:

Below is a full rundown of every option

1. Local DNS settings

⦁ Description: directs the resolver at domestic domains

⦁ Recommended when local services on your LAN are the ones interfering

2. Remote DNS settings.

⦁ Description: directs the resolver at international domains

⦁ Recommended for people who visit international sites or

3. New protocol

⦁ Description: enables or disables the newer encryption

⦁ Recommended: having the new protocol on gives better results

4. Disconnect all connections when switching

⦁ Description: the live connection gets dropped when

⦁ Recommended: keep this on so that moving between servers

5. Enable IPv6

⦁ Description: sets which protocol DNS requests rely on

⦁ Recommended: enable it for quicker IPv6 access

6. One-tap return to China

⦁ Description: gives users outside China access to Chinese sites

⦁ Recommended when Chinese sites cannot be opened

7. BT proxy downloads

⦁ Description: proxies BT downloads so P2P traffic

⦁ Recommended: enable it whenever BT or similar traffic runs

8. Direct-connect domains

⦁ Description: names listed here go around the VPN

⦁ Recommended: put your everyday sites, banks and payment

9. Proxy per application

⦁ Description: gives certain applications permission to connect

⦁ Recommended: add apps that are local or not proxied

10. Windows specific options

TUN mode

⦁ Description: moves all system traffic through

⦁ Recommended: a good choice for strong privacy needs

Proxy mode

⦁ Description: covers the applications you pick

⦁ Recommended: handy when only some apps need speeding up

11. macOS specific options

On Macs with the M-series chip, the VPN can be enabled via system settings

Question 22

Common questions answered

Accepted Answer

Here is the route to take:

1. When is switching local DNS worthwhile?

When services on your own LAN can no longer be reached

2. When is tweaking the new protocol worthwhile?

As a rule, keep the new protocol on for the stronger protection

3. Windows users and the choice between proxy mode and TUN

What to do if the network breaks after TUN is enabled

Combined, these settings let you tune velocity,

Question 23

YouTube is slow for me — what should I do?

Accepted Answer

Here is the route to take: Worth trying: switch QUIC off in Chrome, open c

Question 24

Which platforms can LightXtreme VPN unblock?

Accepted Answer

Here is the route to take:

LightXtreme VPN helps you reach websites

Streaming sites: watch TikTok, Netflix, Disney+, HBO, YouTube, Amazon Prime Video, Hulu, Spotify, AbemaTV, Apple TV+, Tencent Video, iQIYI and more from anywhere.

AI platforms: ChatGPT (OpenAI), Midjourney, Solid Diffusion, Google AI, DALL-E, BigGAN and many other AI sites.

Social platforms: Facebook, Twitter (X), Instagram, LinkedIn, Snapchat, Discord, Tumblr, Pinterest, WeChat, WhatsApp, Telegram, Line and more.

Gaming platforms: Steam, Ubisoft Connect, Apple App Store, Google Play Store and other game services.

Forums: Discord, Reddit, Quora, Stack Exchange, V2EX and other popular forums.

Question 25

How do I configure 360 Security so it leaves LightXtreme VPN alone?

Accepted Answer

Here is the route to take:

360 Security can sometimes flag LightXtreme VPN

Add LightXtreme VPN to the 360 whitelist in order that it

1. Start 360 Security;

2. Go to Trojan detection in the main menu;

3. Tap the Trusted Zone panel on the right;

4. Tap Add file, choose LightXtreme VPN and op

5. Mark the confirmation prompt;

6. Select OK to complete the job;

Note: in the various versions of 360 Security the

LightXtreme VPN is refreshed regularly so that it remains

Question 26

The Enable button bounces back on a freshly installed client

Accepted Answer

Here is the route to take: 1. Launch the LightXtreme VPN app and go 2. If it carries on, remove LightXtreme If the fault remains, tap My > Back insi

Question 27

After connecting, apps and browsers have no network (games, fingerprint browsers, other tools)

Accepted Answer

Here is the route to take: 1. Open LightXtreme VPN and make sure 2. Move to My > Settings > VPN settings &g 3. Go back to the main screen, disconnect, then

Question 28

The connection drops shortly after enabling TUN mode

Accepted Answer

Here is the route to take: 1. Bring LightXtreme VPN up to the most recent 2. Should TUN mode still drop, open your If neither of these steps sorts it, tap Back on the My page

Question 29

Apple user: cannot purchase — 'item ID not found'?

Accepted Answer

Here is the route to take: Reason: being signed in with a

Question 30

LightXtreme VPN cannot be found in the App Store?

Accepted Answer

Here is the route to take: Reason: the App Store makes no

Question 31

Poor performance, images do not load or messages do not show?

Accepted Answer

Here is the route to take: Reason: 5G networks used around the world

Question 32

A small connection issue on iOS 16

Accepted Answer

Here is the route to take: Defects inside iOS 16 itself Settings > General > Transfer or Reset i

Question 33

App unavailable

Accepted Answer

Here is the route to take: Start by verifying the region of the Solution: sign out of the [Hong Kong Apple ID]

Question 34

Verification failed

Accepted Answer

Here is the route to take: This appears if the Lig Solution: uninstall the old build and install t

Question 35

This item cannot be purchased right now

Accepted Answer

Here is the route to take: It usually means that an [older version Solution: uninstall the old build and install t

Question 36

This item is no longer available

Accepted Answer

Here is the route to take: It usually means that an [older version Solution: uninstall the old build and install t

Question 37

LightXtreme VPN is no longer available

Accepted Answer

Here is the route to take: It usually means that an [older version Solution: uninstall the old build and install t

Question 38

Apple ID incorrect when tapping update in the App Store

Accepted Answer

Here is the route to take:

This happens because the Apple ID that you

Either of these two will fix it:

1. Return to the Apple ID you were on to begin with

2. Uninstall the app and then download and install it again

Question 39

LightXtreme VPN does not work properly on my Mac, what should I do?

Accepted Answer

Here is the route to take: 1. Make sure the LightXtreme VPN 2. Try opening pages in Safari. If that works, an

Question 40

The Android client disconnects on its own and will not stay in the background

Accepted Answer

Here is the route to take: Either under your phone settings or under device management

Question 41

After connecting to LightXtreme VPN the network drops every few minutes — can this be fixed?

Accepted Answer

Here is the route to take:

Reason: most often it comes from

Whether you use your phone settings or the device manager,

With Huawei phones:

Open Settings, then search for Battery optimisation

Open Settings > App management, select LightXtreme

With Xiaomi devices:

Open Settings > More apps, select LightXtreme

Open Settings > Special features, select

With OPPO devices:

Open Settings > App management, select LightXtreme

With Vivo devices:

Open Settings > Battery, select Background

With Meizu devices:

Open Settings > App management, select LightXtreme

With OnePlus devices:

Open Settings > Battery, select Battery optimisation

With Samsung devices:

Open Smart Manager > App management, select

Question 42

How do I prepare LightXtreme VPN on a Huawei HarmonyOS NEXT phone?

Accepted Answer

Here is the route to take:

Step 1: open the official LightXtreme

Step 2: open AppGallery on your phone, then search

Step 3: open Zhuoyitong, search for and tap

Step 4: tap the LightXtreme VPN APK, then

Question 43

LightXtreme VPN asks for VPN permission when I sign in

Accepted Answer

Here is the route to take: 1. Open your phone's Settings 2. Open Other VPN apps and disable Al 3. Restart the LightXtreme VPN app in order

Question 44

The (Android TV) app opens in portrait and does not match the TV layout

Accepted Answer

Here is the route to take: Contact us through the LightXtreme

LightXtreme VPN Latency Questions